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A mum claims the NHS have refused her breast reduction five times – despite her 32HH boobs being so big that she can’t fit into soft play with her son.<\/p>\n<\/div>\n
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Charlotte Innes suffers from back pain so severe that she is unable to sleep, workout, or play with her three-year-old son Chester Jamie due to her whopping size 32HH\/I boobs.<\/p>\n<\/div>\n
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The 24-year-old, whose breasts grew to a 32GG during pregnancy, says the knockers leave her in ‘excruciating pain’ that ‘takes her breath away’.<\/p>\n<\/div>\n
<\/p>\n Charlotte says her boobs, which weigh 5kg, make her feel like she is ‘constantly wearing a weighted vest’ – yet the NHS have refused her breast reduction surgery five times since September 2025.<\/p>\n<\/div>\n <\/p>\n The refusal comes despite Charlotte being diagnosed with kyphosis, an increased curvature of the spine, and two bulging spinal discs in November 2025, which she claims doctors told her is a result of the size of her breasts.<\/p>\n<\/div>\n <\/p>\n Petite 5ft 4in Charlotte, who is a UK dress size 10, says she takes painkillers ‘around the clock’ to deal with the pain, which leaves her ‘unable to sleep’.<\/p>\n<\/div>\n <\/p>\n The stay-at-home mum says she has had to increase her son’s hours in nursery as she is unable to look after him due to the pain.<\/p>\n<\/div>\n <\/p>\n Charlotte says she feels like her son’s childhood has been ‘ripped away’ from her and is currently waiting to hear back from NHS on the outcome of her sixth appeal.<\/p>\n<\/div>\n <\/p>\n Charlotte, from Bristol, said: “Now that my son is getting older I’m finding it extremely difficult to be the parent that I want to be with him.<\/p>\n<\/div>\n <\/p>\n “I want to be the young mum, going to the park with him, getting in and out of soft play, running around the field playing football.<\/p>\n<\/div>\n <\/p>\n “Instead, I’m counting down the seconds until we can go home and I can lie down on a hot water bottle.<\/p>\n<\/div>\n <\/p>\n “I can’t run around because it’s unbearable unless I’m holding my boobs tight to my chest, which is so embarrassing.<\/p>\n<\/div>\n <\/p>\n “Sitting on the floor with him playing games I’m unable to do, or I can for a very short period of time as I have no support on my back.<\/p>\n<\/div>\n <\/p>\n “It breaks my heart that I can’t play like my mum used to with me.”<\/p>\n<\/div>\n <\/p>\n Charlotte says she is unable to take her son to soft play over fears she would get stuck in the equipment due to the size of her breasts.<\/p>\n<\/div>\n <\/p>\n Charlotte said: “I can’t take him to soft play and stuff because of the thought of if I had to crawl in anywhere to get to him.<\/p>\n<\/div>\n <\/p>\n “My main concern with soft play is that if I was able to crawl in then I wouldn’t be able to crawl out – which I could understand if it was my nan, but I’m not 80.<\/p>\n<\/div>\n <\/p>\n “It’s also a concern that I would be in too much pain to go in and do that as well.<\/p>\n<\/div>\n <\/p>\n “I feel like the whole experience of being a mum with a child this age has sort of been ripped away from me – even if I do get a reduction now, by the time I’m fully recovered he’s going to be starting school.<\/p>\n<\/div>\n <\/p>\n “I feel like his childhood with me has been ripped away from me.”<\/p>\n<\/div>\n <\/p>\n Charlotte says she has always struggled with back pain as a result of her boobs – which had previously been a size 30FF – but they grew to a size 32GG during her pregnancy in 2021.<\/p>\n<\/div>\n <\/p>\n She says she initially approached the doctors to ask about a reduction in 2018, but returned to her GP in September 2025 when the back pain became unbearable.<\/p>\n<\/div>\n <\/p>\n Charlotte said: “Throughout pregnancy my breasts were getting bigger and bigger and bigger.<\/p>\n<\/div>\n <\/p>\n “Then in the middle of 2025 I was having horrific back pain, which would take my breath away.<\/p>\n<\/div>\n <\/p>\n “I couldn’t sit on the floor for more than five minutes with my little boy – it was absolutely ridiculous.<\/p>\n<\/div>\n <\/p>\n “I went to the doctor and she put me on painkillers.”<\/p>\n<\/div>\n <\/p>\n <\/p>\n An MRI scan in November 2025 revealed Charlotte was suffering from kyphosis and two bulging spinal discs, which she claims doctors told her is a result of her breast size.<\/p>\n<\/div>\n <\/p>\n Charlotte said: “The MRI scan showed that my spine was a complete ‘S’ shape – it was completely out at the top and then right in at the bottom.<\/p>\n<\/div>\n <\/p>\n “The doctors said that my back problems are a result of the size of my breasts.”<\/p>\n<\/div>\n <\/p>\n Charlotte has since been receiving physiotherapy treatment but says she had to stop going to the gym because of the severity of the pain.<\/p>\n<\/div>\n <\/p>\n Charlotte said: “I was quite into lifting weights but that had to all stop.<\/p>\n<\/div>\n <\/p>\n “Even though physio said to carry on to try and strengthen my back, there’s no exercise that doesn’t put me in excruciating pain.<\/p>\n<\/div>\n <\/p>\n “It feels like I’m 24 and I’ve got the body of a 90-year-old.<\/p>\n<\/div>\n <\/p>\n “I’m well aware that getting a breast reduction isn’t going to get rid of all my back pain but both my breasts together weigh 5kg – it’s like wearing a weighted vest on you all the time.<\/p>\n<\/div>\n <\/p>\n “With all the back problems as well, it’s just ridiculous.”<\/p>\n<\/div>\n <\/p>\n Charlotte claims the NHS have told her that her appeal has been refused due to her providing ‘insufficient evidence’ and she’s now set up a GoFundMe to fund the surgery privately.<\/p>\n<\/div>\n <\/p>\n If her latest appeal is also refused, Charlotte, who now has to wear a brace while she is at home to help support her spine, says she will be putting in a seventh appeal.<\/p>\n<\/div>\n <\/p>\n Charlotte said: “It’s gut-wrenching hearing it come back that you’ve not supplied enough evidence.<\/p>\n<\/div>\n <\/p>\n “I put on the last appeal that I was in so much pain that if it wasn’t for my son then I would seriously consider not being here because it’s a ridiculous amount of pain for feeling like you’re not being heard.<\/p>\n<\/div>\n <\/p>\n “It feels like you’re being passed from pillar to post just for no one to help.<\/p>\n<\/div>\n <\/p>\n “100% I’ll put in a seventh appeal if this one is refused – I’m not giving up yet.”<\/p>\n<\/div>\n <\/p>\n A spokesperson for the NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board said: “The ICB has a robust and evidence-based process for considering exceptional funding requests, which aims to promote consistency, fairness and equity in funding for specialised, non-standard treatments.<\/p>\n<\/div>\n <\/p>\n “Our approach is detailed in the policies available on our website.<\/p>\n<\/div>\n <\/p>\n “Requests are carefully considered by the ICB’s exceptional funding team through a screening process, with some cases also going to a panel which meets monthly and is made up of GPs, public health and patient representatives.”<\/p>\n<\/div>\n <\/p>\n You can donate to Charlotte’s GoFundMe here.<\/p>\n<\/div>\n <\/p>\n <\/p>\n Kyphosis is a curve in the spine that makes the top of your back look hunched or rounded. It is often caused by bad posture or a problem with the structure of your spine.<\/p>\n<\/div>\n <\/p>\n It can also sometimes happen after a spinal injury or as a result of conditions like arthritis and osteoporosis. 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