{"id":5316,"date":"2026-04-30T18:02:19","date_gmt":"2026-04-30T18:02:19","guid":{"rendered":"https:\/\/www.worldpumpnews.com\/?p=5316"},"modified":"2026-04-30T18:02:19","modified_gmt":"2026-04-30T18:02:19","slug":"the-cra-says-its-using-ai-but-not-for-personal-tax-return-decisions-national","status":"publish","type":"post","link":"https:\/\/www.worldpumpnews.com\/?p=5316","title":{"rendered":"The CRA says it\u2019s using AI \u2014 but not for personal tax return decisions – National"},"content":{"rendered":"

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As the deadline to file your tax returns expires on Thursday, the surge of artificial intelligence over recent years may have Canadians wondering if the Canada Revenue Agency plans to use it to review taxes.<\/p>\n

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The deadline comes as a report by tax firm H&R Block warned earlier this month that more than half (56 per cent) of Canadians would be uncomfortable using AI to file their taxes. It also found that 90 per cent of Canadians are concerned about the security implications of inputting sensitive financial information into publicly available AI tools.<\/p>\n

The U.S. Internal Revenue Service, the CRA\u2019s counterpart south of the border, has increasingly been using AI tools in its functioning.<\/p>\n

A report by the U.S. Government Accountability Office published last month expressed concern over the IRS\u2019s ability to develop and use AI, seeing as the agency lost 20 per cent of its staff in 2025.<\/p>\n

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The IRS\u2019s research, applied analytics and statistics wing, which works on deploying AI, lost 63 employees in 2025. IRS voicebots and chatbots also allow users to get information about their personal accounts, status of refunds, balances due, payment plans and other questions.<\/p>\n

A 30-country Ipsos survey on AI attitudes released last June\u00a0found Canada was the least enthusiastic about products and services using AI, with just 31 per cent of Canadians saying they are excited about it. Two-thirds said the idea made them nervous, one of the highest scores among the countries surveyed.<\/p>\n

\u201cUnlike closed enterprise AI tools that are implemented into companies\u2019 systems for use only by their clients whereby data isn\u2019t shared outside of the company, open AI tools carry both risks and significant limitations when it comes to inputting personal financial information or to help do your taxes,\u201d said Yannick Lemay, tax expert at H&R Block.<\/p>\n

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AI tools like ChatGPT are not trained \u201con the ever-evolving changes to the hundreds of tax credit and benefits available,\u201d Lemay said.<\/p>\n

\u201cThe reality is that every Canadian\u2019s tax situation is unique based on numerous considerations that AI tools won\u2019t have line-of-sight into,\u201d he said.<\/p>\n

\u201cThis can result in Canadians receiving inaccurate tax advice and can lead to missing out on getting the full refund they\u2019re entitled to.\u201d<\/p>\n

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\n\t\t\t\tWhat is the CRA using AI for?\t\t\t<\/h2>\n<\/p><\/div>\n
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