{"id":4828,"date":"2026-04-10T14:30:51","date_gmt":"2026-04-10T14:30:51","guid":{"rendered":"https:\/\/www.worldpumpnews.com\/?p=4828"},"modified":"2026-04-10T14:30:51","modified_gmt":"2026-04-10T14:30:51","slug":"three-banks-to-pay-out-compensation-to-thousands-of-customers-over-app-glitch","status":"publish","type":"post","link":"https:\/\/www.worldpumpnews.com\/?p=4828","title":{"rendered":"Three banks to pay out compensation to thousands of customers over app glitch"},"content":{"rendered":"

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An investigation was launched last month<\/h2>\n<\/p>\n

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Following a glitch that allowed some customers to see the bank transactions of other people, three banks will now pay compensation to thousands of customers.<\/p>\n<\/div>\n

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The app fail affected many customers of Lloyds, Halifax and Bank of Scotland last month.<\/p>\n

All three banks are part of the Lloyds Banking Group, which says it is the UK’s largest retail and commercial banking provider, with 26 million customers.<\/p>\n<\/div>\n

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The banking group confirmed last month in a letter to the Treasury Committee that so far it had issued payments to around 3,625 customers, which is an average of about \u00a340 each.<\/p>\n<\/div>\n

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At the time of the letter, the bank was still responding to customers who were getting in touch to say they had been directly affected.<\/p>\n<\/div>\n

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The company said compensation was being offered on a case\u2011by\u2011case basis under its existing \u201cdistress and inconvenience\u201d policy, while it seems there is no fixed gesture on offer.<\/p>\n<\/div>\n

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\u201cI used to work for HSBC and banks have a pot for ‘service failures’, with staff discretion to pay up to \u00a3100 as a goodwill gesture when things go wrong for whatever reason\u201d, consumer disputes expert Scott Dixon told the Money blog.<\/p>\n<\/div>\n

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\u201cMy advice to anyone who has a complaint with their bank is to mention ‘service failure’ and how it’s affected you\u201d.<\/p>\n<\/div>\n

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\u201cI never accept the first offer unless I’m happy with it. If this happened to me and I was affected by it, I’d push back nicely and ask, ‘Is that the best you can do?’, and reiterate the impact it’s had on you. This isn’t about complaining for the sake of it. It’s about holding firms to account for their negligence.\u201d<\/p>\n<\/div>\n

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According to Dixon, you could take your case to the Financial Ombudsman Service for review, if you’re not happy with the offer.<\/p>\n<\/div>\n

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Anyone who accepted a compensation offer would see their case closed, though any relevant consumer rights would not be affected, Lloyds Banking Group said.<\/p>\n<\/div>\n

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#banks #pay #compensation #thousands #customers #app #glitch<\/p>\n","protected":false},"excerpt":{"rendered":"

An investigation was launched last month Following a glitch that allowed some customers to see the bank transactions of other people, three banks will now pay compensation to thousands of customers. The app fail affected many customers of Lloyds, Halifax and Bank of Scotland last month. All three banks are part of the Lloyds Banking […]<\/p>\n","protected":false},"author":1,"featured_media":4094,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[4161,4158,1073,415,4664,1299,4162,4159,4160,444,3344],"class_list":{"0":"post-4828","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-featured","8":"tag-app","9":"tag-bank-of-scotland","10":"tag-banking","11":"tag-banks","12":"tag-compensation","13":"tag-customers","14":"tag-glitch","15":"tag-halifax","16":"tag-lloyds","17":"tag-pay","18":"tag-thousands"},"_links":{"self":[{"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=\/wp\/v2\/posts\/4828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4828"}],"version-history":[{"count":0,"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=\/wp\/v2\/posts\/4828\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=\/wp\/v2\/media\/4094"}],"wp:attachment":[{"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4828"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4828"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.worldpumpnews.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}